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Emergency – 999

For help in fire, police, and medical emergencies when one of the following cases apply:

  • A person is in immediate danger of injury or their life is at risk – 999
  • Suspicion that a crime is in progress – 999
  • Another serious incident which needs immediate emergency service attendance – 999

If none of these cases apply, try one of the other numbers below.

Police – 101

101 is the new number to contact the police for anything less urgent than 999. It is available 24 hours a day, seven days a week and replaces current police non-emergency numbers. The 101 non-emergency number makes it quicker and easier for you to contact the police when you don’t need an emergency response, for example to:

  • speak to your local police officer;
  • report a crime that’s already happened, such as a theft or damage to property;
  • get crime prevention advice; or
  • report any policing issues in your area.

Crimestoppers – Call freely and anonymously with information about a crime – 0800 555 111

Fire and Rescue

  • Strathclyde Fire & Rescue, Port Dundas Road, Glasgow Area Headquarters – General Enquiries – 0141 302 3333
  • Strathclyde Fire & Rescue – Community Safety Helpline – 0800 0731 999

Health

  • NHS 24 – Comprehensive up-to-date health information and self care advice to help you to get the right care from the right people at the right time – 08454 242424 (24hr)
  • Annfield Medical Centre, Annfield Place – 0141 554 2989
  • Bridgeton Health Centre, Abercromby Street – 0141 531 6500
  • Townhead Health Centre, Alexandra Parade – 0141 531 8900
  • Whitevale Medical Group, Whitevale Street – 0141 554 4536
  • GP Practice, 804 Cumbernauld Road – 0141 770 5234
  • GP Practice, 1339 Gallowgate – 0141 554 0781
  • GP Practice, 214 Meadowpark Street – 0141 554 0464

Animals

  • SSPCA – Helpline – For reporting a mistreated, neglected, injured or distressed animal – 03000 999 999
  • RSPCA – Advice line – 0300 1234 555 (Mon-Fri 9am-5pm)
  • PDSA – Vet Care services available to pet owners who receive either Housing Benefit or Council Tax Benefit, and live within a defined catchment area around each PetAid hospital or practice – 0800 731 2502 (Mon-Fri 9am-5pm)
  • Dogs Trust – 0141 773 5130 (12pm-4pm, Closed Wed)
  • Cats Protection – 0845 3712722

Gas

  • National Grid – if you smell gas or think there’s a gas leak then call free – 0800 111 999 (24hr)
  • National Grid – general enquiries – 0845 605 6677

Electricity

  • SP Energy Networks – if you have a power cut or if you’ve spotted that any electrical network equipment has been damaged or there is an electrical emergency – 0845 2727 999 (24hr)
  • SP Energy Networks – other network matters – 0845 273 4444

Water

  • Scottish Water – Emergency Helpline – 0845 600 8855 (24hr)
  • Scottish Water – Customer Service Helpline – 0845 601 8855

Telecoms

  • BT – 0800 800 150, or as part of your inclusive free minutes on 0330 123 4150 from your mobile
  • Virgin Media – 0845 454 1111, or free on 150 from your Virgin phone line

Glasgow City Council

  • Main switchboard – 0141 287 2000
  • Abandoned cars – 0141 276 0859 / 0141 556 0371
  • Antisocial behaviour – 0800 027 3901 (24hr)
  • Bulk uplift and recycling – 0141 287 9700
  • Clean Glasgow (litter/graffiti/fly posting/illegal dumping) – 0800 027 7027
  • Close lighting – 0141 551 8131
  • Council tax enquiries and payments – 0845 600 8040
  • Dog fouling – 0141 287 0354
  • Education services – 0141 287 4025/4810/4703/4695
  • Housing benefit – 0141 287 1500
  • Land and environmental services – 0141 287 5064
  • Needle uplift/cleansing – 0141 287 9700
  • Noise complaints – 0141 287 6529 (day)/287 6688 (night)
  • Pest control – 0845 270 1558
  • Road and lighting faults (RALF) – 0800 37 36 35
  • Stair and backcourt lighting maintenance – 0800 595 595
  • Taxi and private hire comments and complaints – 0141 287 4294
  • Looking for another council service?

Housing Associations

  • Glasgow Housing Association – 0800 479 7979 (24hr)
  • Keystone Tenant Managed Homes – 0141 274 7023 (Mon-Fri 9.30am-4pm)
  • Link Housing Association – 0141 336 3990 (Mon-Fri 8.30am-1pm, 2pm-5pm)
  • Loretto Housing Association – 0141 420 7950 (Mon-Fri 9am-5pm)
  • Milnbank Housing Association – 0141 551 8131 (Mon-Fri 8.30am-5pm)
  • Milnbank HA LHO – 0141 274 7050 (Mon-Fri 8.30am-5pm)
  • Parkhead Housing Association – 0141 556 6226 (Mon-Fri 9.30am-1pm, 2pm-5pm)
  • Reidvale Housing Association – 0141 554 2406
  • West of Scotland Housing Association – 0844 892 0321 (Mon-Thu 9am-5pm, Fri 9am-4.30pm)
  • All other Glasgow Housing Associations – http://is.gd/glasgowhousing

Social Work Services

  • Emergency (out of hours) – 0800 811 505 (24hr)
  • Urgent (office hours) – 0141 287 8700
  • Bridgeton – Anson House, London Road – 0141 276 4200 (Mon-Thu 8.45am-4.45pm, Fri 8.45am-3.55pm)
  • Parkhead – Newlands Centre, Springfield Road – 0141 565 0100 (Mon-Thu 8.45am-4.45pm, Fri 8.45am-3.55pm)
  • Royston – Glenbarr Street – 0141 276 7010 (Mon-Thu 8.45am-4.45pm, Fri 8.45am-3.55pm)
  • Carers Support Services – Academy House, Shettleston Road – 0141 764 0550

General Wellbeing

  • Childline – You can confidentially contact Childline about anything. However you feel, whatever your worry, it’s better out than in – 0800 1111 (24hr)
  • Samaritans – Samaritans provides confidential non-judgemental emotional support for people who are experiencing feelings of distress or despair, including those which could lead to suicide – 08457 90 90 90 (24hr)
  • NSPCC Helpline – The NSPCC Helpline is a free service which provides advice to anyone worried about a child – 0808 800 5000 (24hr)
  • Get Connected – For under 25s who know where to turn with their problems – 0808 808 4994 (Mon-Sun 1pm-11pm)
  • YoungMinds – Service to parents and carers in the UK who have a concern about their child’s emotional problems or behaviour – 0808 802 5544 (Mon-Fri 9.30am-4pm)
  • Mindinfoline – Information on a range of topics including types of mental distress, where to get help, drug and alternative treatments, advocacy, and also details of local help and support – 0845 766 0163 (Mon-Fri 9am-5pm)
  • Breathing Space – Confidential phoneline service for any individual, who is experiencing low mood or depression, or who is unusually worried and in need of someone to talk to – 0800 83 85 87 (6pm-2am Mon-Thur & 24 hrs at weekends – 6pm Fri-6am Mon)
  • Saneline – emotional support and information to anyone affected by mental illness – 0845 767 8000 (1pm to 11pm)
  • British Association for Counselling & Psychotherapy – Seeking to remove the anxiety that may be associated with choosing a counsellor – 01455 883316
  • Parentline – For advice, help, information and support in all aspects of parenting and family life – 0808 800 2222 (24hr)
  • Relate – The country’s largest provider of relationship support – 0300 100 1234

Domestic Abuse

  • Refuge – National domestic violence helpline – 0808 2000 247 (24hr)
  • Dennistoun Women’s Project – Women 18+, homeless, with or without alcohol problems – 0141 550 3706 (24hr)
  • RESPONSE – homelessness service for people experiencing domestic abuse who are also at risk of homelessness (while the majority of people who use RESPONSE are women, the service is also open to men and people in same sex relationships) – 0808 202 1162 (24hr)
  • Scottish Women’s Aid Domestic Abuse Helpline – If you are frightened or worried about the way your partner or ex-partner is treating you – 0800 027 1234 (24hr)
  • Glasgow Women’s Aid, Bell Street – If your partner is abusive, you can get support from Women’s Aid. You can get support whether or not you are living with your partner – 0141 553 2022 (Mon-Fri 9.30am-5pm)
  • Glasgow East Women’s Aid, Westerhouse Road, Easterhouse – If your partner is abusive, you can get support from Women’s Aid. You can get support whether or not you are living with your partner – 0141 773 3533 (Mon-Fri 9.30am-5pm)
  • Men’s Advice Line – Confidential helpline for all men experiencing domestic violence by a current or ex-partner – 0808 801 0327 (Mon-Fri 10am-1pm and 2pm-5pm)
  • MASH (Men As Survivors Helpline) – a men’s rape, sexual assault and abuse helpline, available – 0117 90 77 100 (Thur 7pm–9pm)
  • Broken Rainbow – Advice, support and referral services to LGBT people experiencing homophobic, transphobic and same sex domestic violence – 0300 999 5428 (Mon 2pm-8pm, Wed 10am-5pm, Thur 2pm-8pm)

Substance Difficulties

  • FRANK – Speak confidentially to a friendly adviser who’s professionally trained to give you straight up, unbiased information about drugs – 0800 77 66 00 (24hr)
  • Drinkline – The national drink helpline can provide local service information – 0800 917 8282
  • Scottish Families Affected by Alcohol & Drugs – Free and confidential helpline service for anyone affected by the substance misuse of a loved one – 08080 10 10 11 (Mon-Fri 9am-11pm, Sat-Sun 5-11pm)
  • SupportLine – Confidential emotional support to children, young adults and adults in developing healthy, positive coping strategies, an inner feeling of strength and increased self esteem to encourage healing, recovery and moving forward with life – 01708 765 200 (hours vary)
  • Glasgow Drugs Crisis Centre – Offers a safe, confidential service which will support and encourage people to find ways for making their substance misuse less problematic and to achieve a better quality of life – 0141 420 6969 (24hr)
  • Black & Minority Ethnic Addiction Services – Culturally specific services to people from a range of different Black and Minority Ethnic backgrounds – 0141 420 8100

Specific Conditions

  • Macmillan – If you have questions about cancer, need support or just someone to talk to – 0808 808 00 00 (Mon-Fri 9am-8pm)
  • Beat – Information and help on all aspects of eating disorders including anorexia, bulimia and binge eating – 0845 634 7650 (Youthline – Mon-Fri 4.30pm-8.30pm, Sat 1pm-4.30pm) / 0845 634 1414 (General – Mon-Fri 10.30am-8.30pm, Sat 1pm-4.30pm)
  • Breast Cancer Care – Free and confidential service staffed by experienced nurses and specially trained workers, with a personal or professional experience of breast cancer, offering information and support on any aspect of breast cancer or breast health – 0808 800 6000 (Mon-Fri 9am-5pm, Sat 9am-2pm)

Housing and Money

  • The Hamish Allan Centre – Glasgow Council out of hours homelessness service – 0800 838 502 ( 24hr Sat, Sun & PH, 4pm-9am Mon-Fri)
  • Shelter Scotland – If you have a housing problem – 0808 800 4444  (Mon-Fri 9am-5pm)
  • National Debtline Scotland – If you have any problems dealing with your debts – 0808 808 4000 (Mon-Fri 9am-9pm, Sat 9.30am-1pm)
  • Business Debtline Scotland – Confidential and independant advice on how to deal with debt problems – 0800 197 6026

Something else?

Glasgowhelp.com lists a number of the many services providing help and advice in the following areas:

Alcohol, Drugs & Addiction
Bereavement
Children & Young People
Disabilities
Employment
Help In A Crisis
Housing
Legal Issues
Leisure, Hobbies & Culture
Mental Health
Money, Debt & Benefits
Older People
Parenting, Family & Caring
Physical Health
Relationships & Sexual Health
Social Work Offices
Specific Services for Ethnic Minorities
Training & Education
Voluntary Work & Community

101 is the new number to contact the police for anything less urgent than 999. It replaces current police non-emergency numbers.

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